Terms of Service

1. Description of the Service

Ooklo is a Software-as-a-Service (SaaS) platform that helps small and medium businesses, retail chains and franchise networks manage their local marketing across multiple channels.

1.1 Core features

• Multi-channel campaigns: create, schedule and deliver email, SMS and social media campaigns.
• Social media management: publish content to Facebook, Instagram and other connected platforms; view performance analytics.
• AI-powered tools: assistance for content generation, audience targeting and campaign optimisation.
• Multi-location management: manage marketing operations across one or many physical locations.
• Analytics & insights: track campaign performance, audience engagement and key business metrics.
• Integrations: connect with third-party services (Meta/Facebook/Instagram, Google, payment processors, etc.).

1.2 Service evolution

Ooklo continuously improves the Service. We may add, modify or remove features, with reasonable notice for material changes affecting subscribed plans.

1.3 Availability

The Service is generally available 24/7, subject to scheduled maintenance, technical incidents and force majeure. We do not guarantee uninterrupted, error-free access.

2. Your Account

2.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into a contract. By creating an account on behalf of a business, you confirm that you are authorised to do so.

2.2 Account creation

You agree to provide accurate, current and complete information when creating your account, and to keep this information up to date.

2.3 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised access at security@ooklo.com.

3. Authorised Use

You may use the Service to:

• Create, schedule, publish and analyse marketing content for your own business or businesses you are authorised to represent;
• Manage customer contact lists you own or have permission to contact;
• Connect your own social media accounts and integrations with proper authorisation;
• Use Ooklo's AI tools to assist your marketing activities, in accordance with applicable laws.

You retain full ownership of the content you create and the customer data you upload (see section 6).

4. Prohibited Use

• Violate any applicable law or regulation, including data protection laws (UK GDPR, EU GDPR), anti-spam laws (UK PECR, EU ePrivacy Directive, CAN-SPAM, CASL) or consumer protection laws;
• Send unsolicited communications (spam) or contact recipients without proper consent;
• Distribute illegal, misleading, defamatory, hateful, harassing, obscene, violent or discriminatory content;
• Infringe any intellectual property right, trademark, trade secret or other proprietary right;
• Distribute malware, viruses, or any malicious code; attempt to compromise the security of the Service;
• Reverse-engineer, decompile, disassemble or attempt to extract the source code of the Service;
• Resell, sublicense, or commercially exploit the Service without our prior written consent;
• Scrape, crawl or harvest data from the Service using automated means;
• Misrepresent your identity or impersonate any person or entity;
• Use the Service in a way that could damage, disable or impair its operation, or interfere with other users;
• Violate the terms of service of any connected third-party platform (Meta, Google, etc.).

Violation of these rules may result in immediate suspension or termination of your account, without refund, and may give rise to legal action.

5. Third-Party Integrations

5.1 Connecting external services

Ooklo allows you to connect third-party services (Meta/Facebook/Instagram, Google, Stripe, etc.) to extend functionality. By connecting these services, you authorise Ooklo to access and process data via their official APIs, within the scope of permissions you grant.

5.2 Compliance with third-party terms

Your use of integrated services is also governed by their own terms and privacy policies, including:

• Meta Platforms Terms of Service for Facebook and Instagram;
• Stripe Terms of Service for payments;
• Other applicable third-party terms for connected services.

5.3 No control over third-party services

Ooklo is not responsible for the availability, content, policies or practices of third-party services. Changes by third parties to their APIs or terms may affect Ooklo features.

6. Your Content & Data

6.1 Ownership

You retain full ownership of all content you upload, create or generate using the Service ("Your Content"), including marketing campaigns, customer lists, brand assets, and creative materials.

6.2 Licence to Ooklo

You grant Ooklo a limited, non-exclusive, royalty-free, worldwide licence to host, store, reproduce, modify (for technical purposes such as resizing or formatting), and transmit Your Content solely as necessary to provide the Service.

6.3 Your responsibility

You are solely responsible for Your Content and warrant that:

• You have the right to use, store and distribute Your Content;
• Your Content does not infringe any third-party rights;
• You have obtained all necessary consents from your customers / contacts before contacting them via the Service.

6.4 Backup

You are responsible for maintaining your own backups of important content and data.

7. Intellectual Property

7.1 Ooklo's IP

The Ooklo platform, including its software, design, brand, logos, trademarks, content, structure and features, is the exclusive property of VICMEDIA LTD or is licensed to it. All rights are reserved.

These Terms grant you only a limited, non-exclusive, non-transferable right to use the Service for your own business purposes during the subscription period.

7.2 Restrictions

You must not copy, modify, distribute, sell, lease, or create derivative works based on the Service or its components, except as expressly permitted by law or these Terms.

7.3 Feedback

If you provide feedback, suggestions or ideas about the Service, you grant Ooklo a perpetual, royalty-free licence to use them without restriction.

8. Fees, Payment & Refunds

8.1 Subscription plans

The Service is offered on a subscription basis. Pricing is detailed on our website or within the platform at the time of subscription.

8.2 Payment

Fees are charged in advance, via our payment provider Stripe. By subscribing, you authorise recurring charges according to your chosen plan.

8.3 Late payment

In case of failed payment or unpaid invoices, we may suspend access to the Service after notice. Late payment may incur interest and recovery costs as permitted by applicable law.

8.4 Refunds

Subscriptions are non-refundable except where required by mandatory law (e.g. consumer right of withdrawal under applicable EU/UK regulations).

8.5 Price changes

We may change prices with at least 30 days' notice. Changes take effect at the next renewal.

9. Limitation of Liability

9.1 Service "as is"

The Service is provided "as is" and "as available". To the maximum extent permitted by law, Ooklo disclaims all warranties (express, implied or statutory), including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.2 Limitation

To the maximum extent permitted by law, Ooklo's total liability arising out of or in connection with these Terms or the Service shall not exceed the total fees paid by you to Ooklo during the twelve (12) months preceding the event giving rise to the claim.

Ooklo shall not be liable for indirect, incidental, special, consequential or exemplary damages, including loss of profits, revenue, data, business opportunities or goodwill.

9.3 Exceptions

Nothing in these Terms limits liability that cannot be excluded by law (e.g. fraud, gross negligence, death or personal injury caused by negligence, statutory consumer rights).

9.4 Force majeure

Ooklo is not liable for any delay or failure to perform due to circumstances beyond its reasonable control (acts of God, war, terrorism, pandemics, internet outages, third-party service failures, etc.).

10. Termination

10.1 By you

You may terminate your subscription at any time from your account settings. Termination takes effect at the end of the current billing period; no pro-rata refund is due.

10.2 By Ooklo

We may suspend or terminate your account, with or without notice:

• If you breach these Terms, including the prohibited uses listed in section 4;
• For non-payment after notice;
• If we are required to do so by law;
• If we cease to operate the Service (with reasonable advance notice).

10.3 Consequences of termination

Upon termination:

• Your access to the Service is revoked;
• You may export Your Content during a 30-day grace period (except in case of termination for material breach);
• After this period, Your Content will be deleted in accordance with our Privacy Policy;
• OAuth tokens to connected services will be revoked.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with these Terms shall first be the subject of a good-faith attempt at amicable resolution. Failing this, the dispute shall be submitted to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law grants jurisdiction to other courts.

12. General Provisions

12.1 Modifications

We may update these Terms from time to time. Material changes will be notified by email or through the Service at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

12.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

12.3 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition or sale of assets.

12.4 Entire agreement

These Terms, together with the Privacy Policy and any subscription agreement, constitute the entire agreement between you and Ooklo regarding the Service.

12.5 Contact

For any question about these Terms, contact us at contact@ooklo.com.

Last updated: April 2026